Shipping Policy
Velumira Shipping Policy
Thank you for shopping at Velumira! Here’s a streamlined version of our shipping policy for easy mobile viewing.
1. Order Processing
Warehouse: Shenzhen, China
Processing Time: 1-3 business days (excl. weekends/holidays)
Shipping Timeline:
- Domestic (US/EU/APAC): 1-3 business days
- International: 3-5 business days
📦 Tracking numbers emailed within 24hrs after shipment
2. Shipping Options
Standard Shipping
- Coverage: 200+ countries
- Delivery: 7-21 days
- Tracking: Full visibility
Expedited Shipping
- Coverage: 50 major countries
- Delivery: 3-7 days
- Tracking: Priority updates
Express Lane
- Coverage: US/EU/Japan/Korea
- Delivery: 1-3 days
- Tracking: Real-time GPS
⚠️ Multi-item orders may ship separately
3. Shipping Fees
Free Shipping: Orders over $69
Regional Rates:
- North America: $5.99-$9.99 (Standard) / $19.99 (Expedited)
- EU: $8.99-$15.99 / $29.99
- Asia-Pacific: $12.99-$25.99 / $39.99
4. International Shipping
🚫 Restricted Countries: Afghanistan, Pakistan, Jordan, etc.
Customs Requirements:
- Item description: “Personal Health Massager” (exact wording)
- Declared value: Full payment amount
- Duties/taxes: Recipient’s responsibility
5. Package Tracking
🔍 Track via Yan Wen Logistics
Issue Resolution:
- No updates >48hrs → Contact support
- “Delivered” but missing → Submit Loss Certificate
6. Packaging
📦 Plain packaging (no branding)
📮 Sender labeled as “VS Logistics”
7. Problem Resolution
Lost Packages
- Deadline: 30 days post-shipment
- Required: Carrier’s non-delivery proof
- Action: Reship/refund
Damaged Packages
- Deadline: 7 days post-delivery
- Required: Photos/video of item + box
- Action: Free replacement
8. Contact Us
📧 seller.sophia.cheng@gmail.com
Last Updated: 2025-03-13
