Shipping Policy - velumira

Thank you for shopping at Velumira! Please review our shipping policy to understand estimated delivery times, shipping methods, and costs.

Warehouse Locations:
- Asia Warehouse: Shenzhen, China
Processing Time:
- Cut-off Time: Daily at 11:00 AM PST (Pacific Standard Time)
- Order Processing: 1-3 business days (excluding weekends/holidays)
Shipping Timeline:
- Domestic Orders (US/EU/APAC): Shipped within 1-3 business days
- International Orders: Shipped within 3-5 business days

Tracking numbers will be emailed within 24 hours after shipment.
Delays due to stock shortages/payment verification will be notified via email/SMS (max delay: 7 business days).

Service Type	Coverage	Estimated Delivery	Tracking
Standard Shipping	200+ Countries	7-21 days	✅ Full Tracking
Expedited Shipping	50 Major Countries	3-7 days	✅ Priority
Express Lane	US/EU/Japan/Korea	1-3 days	✅ Real-Time GPS

Multi-item orders may ship separately (system will notify via email).
Delivery Delay Exclusions: Velumira is NOT responsible for delays caused by:
- Customs clearance exceeding 5 business days
- Extreme weather/natural disasters
- Local carrier strikes/political unrest
- Customer failure to provide required customs documents

Restricted Countries: We don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.
Customs Responsibility:
- All import taxes/VAT/duties are the recipient’s responsibility.
- Packages held by customs over 14 days will be considered abandoned (no refunds).
Customs Declaration:
- Item Description: “Personal Health Massager” (other descriptions rejected)
- Declared Value: 100% of actual payment amount

Track via Yan Wen
Issue Resolution:
- No tracking updates for 48+ hours → Contact support
- Marked “delivered” but not received → Require carrier’s Loss Certificate

Automatic Route Insurance coverage (loss/damage/theft):
- Coverage: Order value + shipping fees
- Claims: File at Route.com
Opting out requires signed Risk Acceptance Agreement

Issue Type	Deadline	Required Documentation	Resolution
Lost Package	30 days post-ship	Carrier’s Non-Delivery Proof	Reshipment/Refund
Damaged Package	7 days post-delivery	Photos/video of item+box	Reshipment (return shipping covered)
Customs Return	14 days post-return	Customs Seizure Notice	Refund (15% fee deducted)